TEXA’s winning BtoB strategy for insurers


apax-labrador-christophe-arrebolle-bdfonds-n3-chez-apax-dsc_9148-modifierIn its four years with Apax Partners, TEXA has become the leader in loss adjustment and services for insurance companies.
As TEXA exits Apax Partners’ portfolio, Christophe Arrebolle, CEO, talks to us about the company’s successful BtoB strategy.

 

TEXA has diversified into six areas

TEXA started out as a loss adjuster in P&C insurance for individuals, and gradually structured its solutions around six lines of business, with proactive internal and external growth strategies. TEXA branched out into industrial risks, and internally recruited staff to form five regional centres. It after moved into the construction sector, which only represented a small fraction of its activity at the outset. Supported by Apax Partners, TEXA was able to acquire two of the sector’s leaders, CLE in 2013 and Eurisk in 2015.  “We normally source market transactions ourselves, but in this latest one – the largest we have carried out to date – Apax Partners supported us from start to end with a view to structuring and financing a solution as quickly as possible.” TEXA also has a claims management branch, following the acquisition of GEOP, a major compensation-in-kind player, at the end of 2015. Most recently, TEXA has expanded its claims management business, signing an exclusive partnership agreement with CrawFord, a US group offering claims management solutions worldwide. Today, TEXA has six lines of businesses and it intends to continue growing this way in the years ahead.

 

KPI reporting, video-conferences, online, personalised interfaces – ensuring that insurers and policyholders receive top-quality services

But diversification alone is not enough. TEXA’s second BtoB growth driver has been to improve the quality of its service both for insurance companies and their policyholders. To this end, the group is investing heavily in digital technologies. For insurers, Christophe wants to “improve customer relations by bringing TEXA into closer contact with them. He takes the example of KPI reporting. “We have adapted our reports to suit our customers’ IT systems, enabling us to provide personal and automated follow-up of each customer.”  Another initiative TEXA has launched in favour of insurance companies is a video-based loss adjustment solution, enabling loss adjusters to advise and accompany policyholders remotely. “We set up personalised interfaces in which policyholders can upload information directly, such as photos of damage.” This saves the policyholder time and increases the expert’s productivity. “We aim to use these tools to make the policyholder central to the process.” Lastly, Christophe announced the recent opening (mid-September) of an online marketplace for property diagnosis services, which puts diagnosis companies and individuals into contact with each other.

 

A look back on four years with Apax Partners

With Apax Partners having just sold the TEXA group to Naxicap Partners, Christophe recalls with pleasure the four years he spent working with the staff at Apax Partners. “We particularly appreciated their entrepreneurial vision and their capacity to constructively challenge the Group’s management. These qualities were highly beneficial to our development. Thanks to Apax Partners, we were able to improve the quality of our services, recruit skills and loss adjustment expertise, overhaul our systems, strengthen our compensation-in-kind business, diversify into loss adjustment in the construction sector with our two subsidiaries Eurisk and CLE, and develop delegated claims management services.”

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