Anthony Dinis
Carlo Costanzia

Vocalcom’s multi-award winning omnichannel contact center and inside sales platform help businesses to drive a more effective sales team, and create effortless customer experiences, journeys, and relationships. The easy-to-use interface offers robust functionality with advanced features, comprehensive reporting and seamless integrations with 20+ business tools to empower sales and service teams to have personalized, real-time conversations with customers and turn each customer interaction into a positive business outcome. More than 3,700 companies trust Vocalcom to win more customers and build lasting relationships. With a strong track record of innovation and a never-ending desire to be the first, Vocalcom powers more than 1 billion of the world’s best customer experiences.


Sector: TMT Investment date: 2011 Apax position: Majority Activity: MidMarket
Why did we invest?

Vocalcom operates in a global and growing end market. Its core product delivers major innovations to enhance customer service management.

How do we intend to create value?

The investment thesis is to accelerate international growth and establish a market leader in multichannel contact center management and customer relations.


Vocalcom posted €33m in revenues. The company is continuing to migrate its business model towards SaaS/Cloud, which now represents around 50% of sales. More than 50% of Vocalcom’s revenues are generated outside of France, particularly in high-growth emerging markets such as South America and North Africa.

More than 50% of revenues comes from international markets.


  • Vocalcom launched Videosign, the first 100% digital mobile one-to-one purchasing solution, via its subsidiary Opportunity
  • Vocalcom received the Labs Innovation 2017 ​award, ​organized by the American magazine Internet Telephony,for its Cloud Contact Center solutions
  • Strong market recognition: Vocalcom has been positioned as a Visionary in the Gartner 2017 Magic Quadrant for Contact Center as a Service


Vocalcom is experiencing a positive transformation in terms of business model migration towards SaaS/Cloud, with more than 70% growth in the SaaS business in 2016. The company posted revenue of €33m. 53% of Vocalcom’s sales are now outside France, specifically, in high-growth emerging markets such as South America and North Africa.