Anthony Dinis

Vocalcom’s multi-award winning omnichannel contact center and inside sales platform help businesses to drive a more effective sales team, and create effortless customer experiences, journeys, and relationships. The easy-to-use interface offers robust functionality with advanced features, comprehensive reporting and seamless integrations with 20+ business tools to empower sales and service teams to have personalized, real-time conversations with customers and turn each customer interaction into a positive business outcome. More than 3,700 companies trust Vocalcom to win more customers and build lasting relationships. With a strong track record of innovation and a never-ending desire to be the first, Vocalcom powers more than 1 billion of the world’s best customer experiences.


Sector: TMT Investment date: 2011 Apax position: Majority


Vocalcom is experiencing a positive transformation in terms of business model migration towards SaaS/Cloud, with more than 70% growth in the SaaS business in 2016. The company posted revenue of €33m. 53% of Vocalcom’s sales are now outside France, specifically, in high-growth emerging markets such as South America and North Africa.